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Pinarello

PURCHASE RULES AND TERMS FROM JANUARY 1, 2021 - FOR PINARELLO BICYCLES

As the exclusive Hungarian distributor and brand representative of the Pinarello brand since 1999, the Biondo Bike bicycle shop has introduced the following new rules and considers them valid from 01.01.2021:

I. Every new Pinarello bicycle purchased from us comes with a frame and parts warranty. The manufacturer gives a 5-year warranty for bicycles with carbon frames and carbon frame sets, and for bicycles with aluminum and steel frames, this warranty interval is 2 years. The frame warranty can be claimed at the distributor where the bicycle was purchased and is only valid for the first owner. When buying a bicycle, there is a 2-year warranty for parts other than the frame set, but this is not the case with the Pinarello S.L.R. undertakes, but in accordance with the applicable legislation, the manufacturer of the defective part, for which the warranty claim can also be asserted through the dealership where the bicycle was purchased - still for the first owner. The exception is the MOST brand parts, which also have a 2-year warranty, but this - like the frames - is covered by the Pinarello S.L.R. undertakes. There are four key conditions for validating the guarantee.

  • the first of these, intended use, the parameters and explanation of which can be found on www.pinarello.com and in the description for the bicycle (or frame set) - this description is given to everyone upon receipt of the bicycle. We would like to highlight here that an accident or any kind of damage that is not due to a material defect is of course not covered by the warranty, so they do not fall under the scope of any warranty procedure.
  • the second condition is after the necessary account registration - the completion of which (within one week from the purchase!) is in any case the customer's task and duty! - registration of the bicycle via the www.pinarello.com website. When taking over the bike, we will send everyone an e-mail in which we will help you complete the registration process correctly!
  • the third condition is the existence of an invoice, receipt or any official acknowledgment of the purchase. Its provision and preservation is also the responsibility of the buyer.
  • The warranty can only be enforced through us for all Pinarello products purchased from us.

II. Delivery, payment and refund conditions, as well as the most important criteria related to this topic.

  • when ordering a bicycle, we communicate the provisional delivery time intervals specified by the manufacturer to our customers. Accordingly, we cannot take responsibility for any delay or for delivery other than the previously indicated delivery date - as we have no influence on this.
  • We try to inform everyone correctly about possible slippages/changes in the delivery time, but we do not assume any financial or other responsibility for this. You can find out more about these under the Online and Offline purchase guide menu item.
  • In the case of bicycles and frames, you can find out about the possible repayment or non-repayment of the deposit or part of the purchase price, as well as the rules for withdrawing from the purchase or excluding this withdrawal, as well as the exact legal regulatory framework of these under the General Terms and Conditions menu item.
  • warranty and other issues can also be found under the General Terms and Conditions menu item.
  • you can also find information about payment terms and options under the Online and Offline shopping guide menu item.

III. Frame part and support for Pinarello bikes.

  • due to the rampant black market and the significant amount of stolen, fake, bad condition, untraceable bikes imported from abroad and offered for sale as original Pinarello, from 01.01.2021 we can only provide any kind of help, information, assembly and maintenance assistance, as well as parts and accessories for Pinarello frames (e.g. chain guide, derailleur slipper, etc.) for newly purchased bikes from us. Pinarello only sells its products through its own reseller network, and each reseller is responsible for what they have sold! Therefore, the prerequisite for any kind of support is a warranty e-mail and invoice, receipt, or some official document proving the previous purchase of the bicycle from us. In the absence of these, or for bicycles not from us, we are unable to provide frame parts or provide information under any circumstances, and - of course - this also includes the installation, assembly and maintenance of the bicycles.
  • of course, if you have the warranty e-mail or the document confirming the purchase, and these prove beyond all doubt that the bicycle comes from us, or that the buyer requests help with the bicycle listed on them, then we will provide the necessary assistance for these even in the case of second-hand bicycles at the prices indicated on our pages. This means that we provide support not only to those who have newly purchased the bicycle in question from us, but also to those who later purchase it as a used product and have a warranty e-mail proving its origin from us and an official document confirming the purchase.
  • of course, this support does not apply to the warranty procedure, it can only be used by the first owner, so the product is guaranteed only and exclusively for the first owner. You can find information about the warranty conditions in point I.
  • other Pinarello-brand clothing and other accessory products not related to Pinarello frames are available to anyone without restrictions.