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Wilier

PURCHASE RULES AND TERMS FROM JANUARY 1, 2021 - FOR WILIER TRIESTINA BICYCLES

As the exclusive Hungarian distributor and brand representative of the Wilier Triestina (hereinafter: Wilier) brand since 1999, the Biondo Bike bicycle shop has introduced the following new rules and considers them valid from 01.01.2021:

I. Every new Wilier bicycle purchased from us comes with a frame and parts warranty. The manufacturer gives a 5-year warranty for bicycles with carbon frames and carbon frame sets, and for bicycles with aluminum and steel frames, this warranty interval is 2 years. The frame warranty can be claimed at the distributor where the bicycle was purchased and is only valid for the first owner. When buying a bicycle, there is a 2-year warranty for parts other than the frame set, but this is not covered by Wilier Triestina S.P.A. undertakes, but in accordance with the applicable legislation, the manufacturer of the defective part, for which the warranty claim can also be asserted through the dealership where the bicycle was purchased - still for the first owner. There are four key conditions for validating the guarantee.

  • the first of these, intended use, the parameters and explanation of which can be found on www.wilier.com and in the description for the bicycle (or frame set) – this description is given to everyone upon receipt of the bicycle. We would like to highlight here that an accident or any kind of damage that is not due to a material defect is of course not covered by the warranty, so they do not fall under the scope of any warranty procedure.
  • the second condition is after the necessary account registration - the completion of which (within one week from the purchase!) is in any case the customer's task and duty! - registration of the bicycle via the website www.wilier.com. When taking over the bike, we will send everyone an e-mail in which we will help you complete the registration process correctly!
  • the third condition is the existence of an invoice, receipt or any official acknowledgment of the purchase. Its provision and preservation is also the responsibility of the buyer.
  • The warranty can only be enforced through us for all Wilier products purchased from us.

II. Delivery, payment and refund conditions, as well as the most important criteria related to this topic.

  • when ordering a bicycle, we communicate the provisional delivery time intervals specified by the manufacturer to our customers. Accordingly, we cannot take responsibility for any delay or for delivery other than the previously indicated delivery date, as we have no influence on this.
  • We try to inform everyone correctly about possible slippages/changes in the delivery time, but we do not assume any financial or other responsibility for this. You can find out more about these under the Online and Offline purchase guide menu item.
  • In the case of bicycles and frames, you can find out about the possible repayment or non-repayment of the deposit or advance, as well as the rules for withdrawing from the purchase or excluding this withdrawal, as well as their exact legal regulatory framework, under the General Terms and Conditions menu item.
  • You can also find information about warranty and other issues under the General Terms and Conditions menu item.
  • You can also find information about payment terms and options under the Online and Offline shopping guide menu item

III. Frame part and support for Wilier bikes.

  • due to the rampant black market and the significant amount of stolen, fake, bad condition, untraceable and imported bicycles offered for sale as original Wilier, from 01.01.2021 we can only provide any kind of help, information, installation and maintenance assistance, as well as parts and accessories for Wilier frames (e.g. chain guide, derailleur slipper, etc.) for newly purchased bicycles from us. Wilier only sells its products through its own reseller network, and each reseller is responsible for what they have sold! Therefore, the prerequisite for any kind of support is a warranty e-mail and invoice, receipt, or some official document proving the previous purchase of the bicycle from us. In the absence of these, or for bicycles not from us, we are unable to provide frame parts or provide information under any circumstances, and - of course - this also includes the installation, assembly and maintenance of the bicycles.
  • of course, if you have the warranty e-mail or the document confirming the purchase, and these prove beyond all doubt that the bicycle comes from us, or that the buyer requests help with the bicycle listed on them, then we will provide the necessary assistance for these even in the case of second-hand bicycles at the prices indicated on our pages. This means that we provide support not only to those who have newly purchased the bicycle in question from us, but also to those who later purchase it as a used product and have a warranty e-mail proving its origin from us and an official document confirming the purchase.
  • of course, this support does not apply to the warranty procedure, it can only be used by the first owner, so the product is guaranteed only and exclusively for the first owner. You can find information about the warranty conditions in point I.
  • Other clothing and other accessory products not related to the Wilier frame, but of the Wilier brand, are available to anyone without restrictions.